30-Day Satisfaction Guarantee

We want you to feel confident with your purchase. If your item arrives damaged, defective, or doesn’t meet your expectations, you’re eligible for a full refund or an exchange within 30 days of receipt—provided the return complies with the conditions below. 

Return Conditions

To be accepted, returned items must:

• Be in their original, unused condition.
• Remain intact in their original packaging with all tags and documentation still attached
  
  

How to Make a Return

1. Email us at info@vishvajeweller.com to request return authorization.
   
   
2. Once approved, we'll send you a prepaid shipping label and detailed packaging instructions.
   
   
3. Please ship the item back as instructed. Items returned without prior authorization cannot be accepted.
   
   

Refunds & Exchanges

• Once the returned item passes our inspection, we'll notify you and process your refund within 3–7 business days, crediting it to your original method of payment.
• Prefer an exchange? We’re happy to help you choose or create a replacement item. If there's a price difference, we'll adjust accordingly.
• A 15% restocking fee applies to Products returned outside the No Fee Return Period.
  
  

Non-Returnable Items

Certain products cannot be returned due to their bespoke nature. These include:

• Custom-made or personalized pieces.
• Chains—necklaces, bracelets, and extenders.
• Diamond items.
• Fabricated precious-metal goods and finding.
  

If you're unsure whether your item is eligible for return, please reach out to us—we're here to assist.

Why We Do This

Transparency, trust, and ease of experience are at the heart of our return policy. A 30-day return window, thoughtful exceptions for custom pieces, and prepaid labels help ensure a smooth, hassle-free process—for both you and us.

Tips for Securely Packaging Your Return  

1. Use Plain or Nondescript Packaging
   Avoid any brand identifiers or suggestive markings like "jewellery" or "valuable." Use generic, unbranded boxes or envelopes to reduce the risk of theft.
2. Consider Alias or Secure Return Addresses
   If applicable, ship under a generic company name or use an alias address to keep sensitive shipping details confidential and help deter fraud.
3. Avoid Taping Multiple Boxes Together
   When shipping multiple packages, refrain from bundling them outside of one another. This makes it easier to track and reduces handling complexity.
4. Record the Packing Process
   Package your item on camera and carefully capture the tracking number. This visual proof can be invaluable for claim disputes or damage investigations.
5. Double-Box High-Value Items
   For valuable shipments, use two layers of sturdy boxes (one inside another) with cushioning in between. Seal all seams well—preferably with clear or fiber-reinforced tape—to deter tampering.
6. Ship Directly or Hand Over to Carrier
   Never leave high-value returns in unattended drop boxes. Always schedule a pickup or deliver it directly to a carrier facility, and obtain a receipt with the tracking number.
7. Secure Each Piece Individually
   Wrap each item in soft materials such as tissue paper, bubble wrap, or in small padded pouches. This protects items from scratching, tangling, or internal damage.
8. Use Tamper-Evident Seals and Require Signatures
   Applying tamper-proof tape helps reveal unauthorized openings. Require signature confirmation upon delivery to ensure the package reaches the intended recipient.