Frequently Asked Questions
Bespoke Jewellery
1. Can I request a fully custom design?
Absolutely. Submit your vision—sketches, CAD files, or inspiration—and our design team will help you translate those into physical prototypes.
2. What Metal choice do we have?
We can manufacture 10K, 14K and 18K Jewellery with many different gold shades including yellow, white and rose. We use only the finest, 100% recycled alloys to ensure a long lasting, porosity-free, finish.
MOQ, Sampling & Production
3. What is your Minimum Order Quantity (MOQ)?
MOQs vary—some projects start at as low as 30 pieces or a specific weight threshold (e.g., 50–80g). Minimum 50 items for smaller Products. Contact us for details.
4. Do you offer sample production?
Yes, we provide prototypes and free samples (often with a deposit), giving you an opportunity to approve designs before mass production.
5. What is typical production Time?
Production times should take between 5 to 8 weeks varying with respect to order size or complexity of designs, however in case of bulk orders we can do partial shipments as and when the products are ready.
Ordering & Lead Times
6. How long does production take?
Timelines vary by complexity and volume—design and prototyping typically take 1–2 weeks, followed by 4–8 weeks for manufacturing.
7. Can I change my order after it’s placed?
Once production begins, changes are limited—but we’ll always strive to accommodate minor updates where feasible.
Payment Terms
8. What are the payment terms?
For precious metals, we require payment in full for the order and for the rest we would require 40% payment at the time of order and the remaining to be paid before shipment is dispatched.
9. What are the modes of payment?
We accept bank transfers, credit cards, and can discuss tailored payment terms for large or repeat orders.
Shipping & Logistics
10. Do you ship internationally?
We Ship Internationally and all the products are insured. Delivery times and customs duties depend on the destination. We Ship Via, FeDEX, DHL and alternative options can be accommodated.
11. How do you handle import duties?
Import fees and customs responsibilities vary by country and product. We provide detailed guidance to ease shipping.
Frequently Asked Questions
Bespoke Jewellery
1. Can I request a fully custom design?
Absolutely. Submit your vision—sketches, CAD files, or inspiration—and our design team will help you translate those into physical prototypes.
2. What Metal choice do we have?
We can manufacture 10K, 14K and 18K Jewellery with many different gold shades including yellow, white and rose. We use only the finest, 100% recycled alloys to ensure a long lasting, porosity-free, finish.
MOQ, Sampling & Production
3. What is your Minimum Order Quantity (MOQ)?
MOQs vary—some projects start at as low as 30 pieces or a specific weight threshold (e.g., 50–80g). Minimum 50 items for smaller Products. Contact us for details.
4. Do you offer sample production?
Yes, we provide prototypes and free samples (often with a deposit), giving you an opportunity to approve designs before mass production.
5. What is typical production Time?
Production times should take between 5 to 8 weeks varying with respect to order size or complexity of designs, however in case of bulk orders we can do partial shipments as and when the products are ready.
Ordering & Lead Times
6. How long does production take?
Timelines vary by complexity and volume—design and prototyping typically take 1–2 weeks, followed by 4–8 weeks for manufacturing.
7. Can I change my order after it’s placed?
Once production begins, changes are limited—but we’ll always strive to accommodate minor updates where feasible.
Payment Terms
8. What are the payment terms?
For precious metals, we require payment in full for the order and for the rest we would require 40% payment at the time of order and the remaining to be paid before shipment is dispatched.
9. What are the modes of payment?
We accept bank transfers, credit cards, and can discuss tailored payment terms for large or repeat orders.
Shipping & Logistics
10. Do you ship internationally?
We Ship Internationally and all the products are insured. Delivery times and customs duties depend on the destination. We Ship Via, FeDEX, DHL and alternative options can be accommodated.
11. How do you handle import duties?
Import fees and customs responsibilities vary by country and product. We provide detailed guidance to ease shipping.